Q. How do I purchase my order on the site?

To order your purchase:

1. Click the “Add to cart” button on the products you wish to purchase.

2. Click “Continue Shopping” to continue adding other products into the cart or click “Checkout” to proceed with your payment.

3. You will reach a log-in page where you need to log in to your account using your Username and Password. If you do not have an account created yet, you need to register an account before you proceed with your payment.

4. You will need to confirm your shipping address on the “Shipping Address” page and click the “Next” button.

5. From here, you need to select your shipping methods and click the “Next” button.

6. Next, you will need to choose your payment method, then click the “Next” button.

7. After the steps above have been done, you need to reconfirm your billing details and agree on the terms and conditions.

8. Click “Confirm Order” to complete the order.

Q. What are the payment methods available?

haylife (www.haylifepet.com) offers various Payment Methods as shown below:

1. Payment Gateway

We accept all major credit/debit cards and Internet Banking via our payment gateway partners:

• Stripe Payments

2. E-Wallet

• TNG E-Wallet (QR Code): Please upload the payment confirmation details after scanning the QR code: Iniq-tng.pdf (Note: Link to the PDF file will be provided upon checkout.)

3. Direct Bank Transfer

You may pay via offline bank transfer to our corporate account:

• Bank: UOB Bank (United Overseas Bank)

• Bank Account: 230-304-538-6

• Account Name: INIQ BIOTECH SDN BHD

After you have made the payment, please send us the payment details below to our email address: www.haylifemalaysia@yahoo.com

• Bank Name:

• Banking Date:

• Banking Time:

• Banking Reference No:

• Total amount you have paid:

• Your Order No:

Note: Your purchased products will not be delivered until we have received this payment confirmation.

Q. How do I change my account personal information and shipping address?

Log-in to your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.

Q. I forgot my Password for my account. What should I do to retrieve it?

Click on “Lost Password?” and fill in your email that you used to register the account in the box. Click Submit. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

Q. Can I cancel an existing order that has been made?

Yes, only if the order is still on pending status.

• Please send an email to our customer service email at www.haylifemalaysia@yahoo.com with the message title “Request to cancel order” in order to inform us about the cancellation.

• Orders that are in shipping or shipped status will not be cancelable.

Q. What is the product’s transaction currency?

All product transaction currency will be done in MYR (Malaysian Ringgit).

Q. How long does the delivery usually take?

Delivery usually takes about 7 days to 14 days.

Q. I still have doubts!

Sorry that we were unable to clear your doubts on the F.A.Q page. Please kindly send us an email to www.haylifemalaysia@yahoo.com for us to clear your doubts.